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Warranty

Warranty

PRESETS WARRANTY & RETURN POLICY

Digital products may not be returned or refunded, but if you are unhappy with your product for any reason, please contact us at support@flourishpresets.com and we will do our best to resolve the issue.

PHYSICAL GOODS WARRANTY POLICYΒ 

We stand behind all of our high-quality products. With everything we manufacture, we use the best processes and materials available. Everything goes through intensive testing and strict quality checks. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 1 year from the date of receipt.

If you believe your product is defective, please contact us at support@flourishpresets.com and provide a valid proof of purchase (order number or receipt.)Β  We will repair or replace the defective product, or issue a complete refund, delivery charges included.

Unfortunately, we cannot offer a warranty without valid proof of purchase.

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IMPORTANT THINGS TO NOTE:

  • All warranty exchanges are tested in-house for proper product functionality since we always strive for customer satisfaction. If there's a problem, we want to get to the root cause of it. However, a lot of the time, we find that some users experience FWAPTU (frustration with a product that's unfamiliar). Before you return your items, take another look at the instruction manual or shoot us an email support@flourishpresets.com and we'll see if we can resolve your issue. If we receive a product deemed to be in full working order after testing, we will send it back.
  • Flourish Presets warrants against material or workmanship defects for a period of one (1) year from the date of purchase. Flourish Presets is not responsible for damages caused to other devices made by third parties.Β 
  • If a material or workmanship defect arises with regard to any Flourish Presets product, and a valid claim is received within the 1 year Warranty Period, we will at our option:
    (i) repair the Flourish Presets product using new or refurbished parts
    (ii) replace the Flourish Presets product with a new or refurbished Flourish Presets product
    (iii) refund the purchase price of the defective Flourish Presets product.Β 
  • This warranty does not cover damages caused by negligence or misuse. Under no circumstance does the warranty policy cover replacement or cost of any electric device used with our product.

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