Refunds & Returns Policy
DIGITAL PRESETS RETURN POLICY
Due to the nature of digital products, we cannot issue a return or refund once the files have been downloaded. However, we will consider granting refunds under certain circumstances (e.g. duplicate order, the wrong preset is sent), and will grant refunds at our reasonable discretion.
We stand behind our products and with our Flourish Family! Our presets are individually made, and represent years of accumulated professional experience and editing expertise. We truly want you to be satisfied with the way your photos look. If the outcome is not what you expected, please reach out to us and we will work together to find a solution so you can achieve the best possible results.
Our team is incredibly responsive and take pride in taking care of our customers. Please feel free to get in touch with us via email at support@flourishpresets.com with any questions or concerns and we'll be happy to help.
PHYSICAL GOODS RETURN POLICY
30-DAY RETURN POLICY
Product returns are accepted within 30 days from your order delivery date provided by your order tracking number.
RETURN OR EXCHANGE REQUIREMENTS
To be eligible for a return or exchange, your item must be returned new, unused and in its original packaging and condition that you received it.
Returns that are damaged, soiled, altered, or otherwise unacceptable as determined by Flourish Presets, may not be accepted. Items returned with missing parts, inserts, or packaging will not be accepted under any circumstances.
ARRANGING A RETURN & REFUND
To arrange a return please email support@flourishpresets.com with your full name, order number, product information, the reason for the return, and whether you would prefer a refund or exchange. We will reply with return processing details within 2 business days so you can use it to ship your product back to our warehouse.
RETURN SHIPPING DETAILS
Return shipping costs are the responsibility of the customer. All returns must be pre-authorized by one of our agents prior to shipping. Contact us at support@flourishpresets.com prior to returning the item. We will provide you with detailed instructions including the warehouse return address for our return process as contained within this policy. Items sent back to us without first requesting a return will not be accepted or refunded.
ORDER CANCELLATIONS
Upon submitting your order, you will receive an email or SMS confirmation containing your order number and items included. Please carefully double-check your shipping address and order information for accuracy in the order confirmation email or SMS. Changed your mind about your order? Wrong order? Orders and sent out for delivery within 24 to 48 business hours. Due to our quick shipment timelines, we can only accept cancellations and changes in your order prior to order shipment. Contact us as soon as you can if an order needs to be changed or canceled.
CUSTOMER REFUND PROCESS
Once we receive your product in our returns processing warehouse, we will refund your original payment method within, 2 business weeks (not including holidays or weekends), provided the product is in new and unused condition.
Flourish Presets is not responsible for returns until they reach our Return Processing Center, or records show delivered by your return tracking number. Please keep your proof of postage and ship your return along with a tracking number from your shipping carrier. We cannot provide a refund on products that do not have proof of delivery.
EXCEPTIONS/NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, face masks, face shields). We also do not accept returns for dangerous materials, flammable liquids, or gases.
If items arrive faulty/broken/damaged on arrival, please contact us immediately and we will arrange for either a replacement or a refund. For faulty products that arrive damaged and need to be returned for a refund, we will cover the return shipping costs.
Please email us at support@flourishpresets.com if you have questions or concerns about your specific item.
RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history (including but limited to used, altered, laundered, damaged, or missing items)
- Potential fraudulent or criminal activity
- Clarifications may be requested in the form of photos or video content to better understand the reason for return
Contact Support Prior to Sending Returns/Refunds:
Flourish Presets | © Wyoming Home Goods LLC, All Rights Reserved
- Business Address: 611 N Brand Blvd, Glendale, CA 91203, United States of America
- Email: support@flourishpresets.com
- Phone: 213-548-2106
- Business Hours: M-F 9am-5pm